Valued Customer:
　　First of all, thank you for allowing XIAMEN GOLDEN EGRET SPECIAL ALLOY to supply you with products. We appreciate the confidence you have placed with us and always view each order as an opportunity to meet and exceed your expectations.
　　Striving to improve customer satisfaction is always our target. One way to improve upon customer satisfaction is to first measure it. Having a better understanding of customer satisfaction with GESAC’s product quality and service will help us to improve on that.
　　Thanks for your time and please fill in the questionnaire about our products and services openly and honestly. Your valuable opinions or suggestions will be our improving direction to stimulate us to further effort, continuous improvement, higher quality products and better service provided.
　　Would you please send the questionnaire to us by email, post or fax.
　　Alternately, you can fill out the survey online at the following website: www.gesac.com.cn/english/khdc.htm
　　Thanks for your co-operation! We wish you and your business much success now and in the future. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　GESAC’s Market Dept.
Contact us:
XIAMEN GOLDEN EGRET SPECIAL ALLOY CO., LTD
Market Dept..
Add: NO.69 XING LONG ROAD, HULI, XIAMEN FUJIAN CHINA
Contact person：Chang Juan
Tel：+86-592-5668627 Fax：+86-592-6022396
Email: service@gesac.com.cn
　　Please leave your contact,Thank you!（Click to fill in the corresponding content）
  Company：   Contact person：  
  Tel：   Fax：  
  Address：        
  E-mail：   P.C：  
  Catergory and name of the products purchased from GESAC：  
Survey content
　　For the content of this survey, pls choose in the revalent frames. Thanks for your cooperation!
　一、Please rate your overall satisfaction with GESAC in each of the following areas
 
totally satisfied
satisfied
average
unsatisfied
totally unsatisfied
  
　　　1、Quality
 
　　　2、Price
 
　　　3、Delivery
 
　　　4、Customer service
 
　　　5、Company reputation
 
　二、Product quality
　　　1、How do you perceive the quality image of GESAC?
　　　　 high quality　　 good quality　　 average　　 bad　　 very bad
　　　2、Did the product meet your or your customers expectations in terms of quality?
　　　　 very good,totally qualified　　 good,generally qualified 　　 average,qualified
　　　　 bad,unqualified　　 very bad
　　　3、Has the quality and reliability of the product proven to be of a superior quality as compared to the
competiton?
　　　　 exceeds expectations　　 above average　　 average　　
　　　　 unsatisfied,need to improve　　 totally unsatisfied
　　　4、How satisfied are you that GESAC offers a very good value for the products offered?
　　　　 totally satisfied　　 satisfied　　 average　　 unsatisfied　　 totally unstisfied
　三、Delivery
　　　1、How satisfied are you with the lead times for products offered by GESAC?
　　　　 totally satisfied　 satisfied　 average　 unsatisfied　 totally unstisfied,too long
　　　2、How well did GESAC do for on time delivery versus GESAC’s promised date?
　　　　 totally satisfied,on time　　 satisfied　　 average　　
　　　　 unsatisfied　　 totally unsatisfied,not on time
　　　3、How satisfied were you with the accuracy of the order?
　　　　 totally satisfied,very accurate　　 satisfied　　 average
　　　　 unsatisfied　　 totally unsatisfied,inaccurate
　四、Customer service
　　　1、How do you perceive the technical support from using GESAC’s products?
　　　　 very good　　 good　　 average　　 bad　　 very bad
　　　2、If you are in need of technical assistance about products or product use.Was the problem solved in quick
fashion?
　　　　 very quickly　　 quickly　　 average　　 slowly　　 very slowly
　　　3、How would you rate the responsiveness of sales person and the Customer Service people you deal with on
the phone or by email?
　　　　 totally satisfied　　 satisfied　　 average　　 unsatisfied　　 totally unstisfied
　　　4、How would you rate the product knowledge of sales person and the Customer Service people you deal with?
　　　　 totally satisfied　　 satisfied　　 average　　 unsatisfied　　 totally unstisfied
　　　5、How are you satisfied with regard to courteous and friendly attitudes of the salesperson?
　　　　 totally satisfied　　 satisfied　　 average　　 unsatisfied　　 totally unstisfied
Add：69#Xinglong Road Huli Xiamen China　Tel：+86-592-6022393　Fax：+86-592-6022396　P.C：361006
http://www.gesac.com.cn , http://www.chine-tungsten.com　E-mail：gesacmis@public.xm.fj.cn
Copyright 2007 Xiamen Golden Egret Special Alloy CO.,Ltd All Rights Reserved.